5 September 2011

hiden cost from Booking.com


Selamat Hari Raya buat teman-teman yang merayakan.

Hari ini hari pertama masuk kerja setelah delapan hari liburan, pertama-tama yang pengen saya tulis adalah pengalaman booking hotel dengan BOOKING.COM Ini merupakan kali ketiga saya booking hotel via booking.com termasuk yang pertama pernah saya cancel tanpa charge sepersen pun, kali kedua bookingin temen. Dan ini kali ketiga saya pake sendiri, and this is the story.....

Awalnya sekitar satu setengah bulan yang lalu saya browsing-browsing cari harga "V Hotel" yang termurah, walhasil booking.com memberikan the lowest price. Beda tipis dengan hotelclub.com sekitar seratus ribuan lah. Pembayaran dengan kartu kreditpun sukses, tetapi saat lembaran tagihan datang tidak muncul adanya tagihan dari booking.com. Oh ternyata kita harus bayar di hotel, ya sudah nunggu hari H datang. Tet, pas check in dan sayapun bayar (pake kartu kredit lagi) ternyata bill-nya beda dengan print out dari booking.com. Total price belom termasuk 7% Tax dan 10.7% service charge (TERTULIS DI PRINT OUT). Damm, terkecoh dah sama harga murah dari booking.com. That would be my fault, tapi ini adalah pengalaman BERHARGA.

Mau untung malah BUNTUNG ceritanya, tapi kecewa terbayar dengan fasilitas hotel yang cukup bagus. Overall this hotel is recommended!!!

Satu sisi positif dari booking.com adalah free cancelation, dan tanggapan serta proses yang cepat dari pihak customer service.

18 komentar:

Liburan Murah mengatakan...

Waah, kalo gitu lebih mending pake Agoda ya pak Sugi? Charge sudah terlihat di awal..

gie's mengatakan...

betul sekali pak Andy!!!

Elly mengatakan...

wah, kudu hati-hati ya om. Terkadang harga murah bukan jaminan paling murah!!!

Thanks infonya

Mama ZK mengatakan...

Hmm tadi saya cek tidak hiden ko pak.. ada keterangan tidak termasuk tax saat kita memilih kamar, dan saat billing pun tercantum dibawah total cost walau memang font nya kecil dan berwarna abu2. tp mgkn waktu bulan sept blm di update. Agoda dan booking kadang suka ganti2an termurahnya, mmg harus survey ya.

TFS review V hotelnya. sangat membantu

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